Terms of Service

1. Who Kupa is for

Kupa provides point-of-sale and business software to businesses (“Merchants”). Business accounts are for people who are at least 18 years old and have the authority to bind their business to these terms.

2. Subscriptions

• Kupa is paid monthly, in advance. There is no free plan.
• Plans, add-ons and additional locations are billed at the prices shown in the app when you sign up or when you add them.
• We may change prices. We'll email you at least 30 days before a price change takes effect.

3. Payment processing

• Merchants connect their own Stripe account. Customer payments go directly to the Merchant's Stripe account.
• Kupa does not take a percentage or fee on the Merchant's sales.
• Stripe, not Kupa, processes cards. Stripe's own fees and terms apply.

4. Failed subscription payments

• If a subscription payment fails, we email the owner and show a banner that only the owner sees.
• There is a 7-day grace period. After 7 days unpaid, add-ons and additional locations lock until payment is made.
• Core selling, receipts and your data never lock because of a billing issue.

5. Merchant responsibilities

As a Merchant, you are responsible for:

• Setting and collecting the correct sales tax.
• The accuracy of your products, prices and your own refund policy.
• Following the law in your sales, rewards programs and employee pay.
• Keeping your staff logins secure.

6. Your data

Merchant data belongs to the Merchant. Kupa uses it only to run and improve the service. You can export your data at any time, and for 30 days after cancelling. After that, it may be deleted.

7. AI features

Kupa's AI features make suggestions and produce outputs that may be wrong. You are responsible for the decisions you make with them.

8. Cancellation and suspension

You can cancel any time from Settings. Your plan stays active through the end of the month you've paid for. Kupa may suspend accounts for fraud, illegal use or abuse.

9. Service “as is” and limitation of liability

• Kupa is provided “as is” and “as available”, without warranties of any kind, to the extent the law allows.
• Kupa's total liability for any claim is limited to the subscription fees you paid Kupa in the 12 months before the claim.
• Kupa is not liable for outages of Stripe, the internet or your devices, or for indirect or lost-profit damages.
• Offline mode is provided as a convenience and is not guaranteed.

10. Governing law

These terms are governed by the laws of the State of Florida.

Changes to these terms

If we make important changes, we'll update the date at the top and let account owners know by email or in the app.